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The Mediation Centre of Southeastern Ontario is pleased again to announce, now offered for the ninth year, its Spring 2010 ALTERNATIVE DISPUTE AND CONFLICT RESOLUTION To be held at the Donald Gordon Conference Centre, Queen’s CONFLICT RESOLUTION AND NEGOTIATION SKILLS Friday, October 22 to Sunday, October 24, 2010 (3 days, 20-hours) Through a combined Course and Workshop format consisting principally of interactive simulation exercises, short lectures and video presentations, participants will:- * “CONFLICT RESOLUTION AND COMMUNICATION SKILLS” -- Be provided with an introduction to: * “NEGOTIATION SKILLS” -- Obtain an understanding from literature and research of Negotiation The Companion Course in the Program, on “Mediation Skills”,will be held on Friday, November 19 to Sunday, November 21, 2010. Registrations can also be accepted for the Conflict Resolution and Communication Skills & Negotiation Skills portions The Centre’s 40-hour Certificate on Alternative Dispute and Conflict Resolution will be awarded upon completion of two 20-hour modules or the equivalent. One-day registrations can be accepted for some parts of Courses, as above. Registration combining individual days, other Registration Fee :- $ 675.00 + HST = $ 708.75 There is a 20% Fee reduction for Groups of four or more. A limited number of places are reserved for Students at a reduced rate of $ 425.00 plus HST. CERTIFICATE PROGRAM ON
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| 9:00 am – 10:30 am | Welcome and Introduction
(Mr. Price) Introduction of Instructors
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| Oil Pricing Exercise | |
| 10:30 am – 10:45 am | BREAK |
| 10:45 am – 12:00 pm | Oil Pricing Exercise—De-Briefing |
| Video – Saving the Last Dance | |
| 12:00 pm – 1:00 pm | LUNCH BREAK |
| 1:00 pm – 1:15 (Ms Tetlow) |
Introductions Objectives (Mr. Curtis) Maximizing the Learning Process; Reflection: Journaling |
| 1:15 pm – 1:45 pm | Conflict:
Defining conflict Value of conflict? Sources of conflict |
| 1:45 pm – 2:30 pm | Conflict styles:
Self-assessment: Dealing with Conflict “Know Thyself” – Hiam Dealing with Conflict Instrument Discussion: Factors affecting responses to conflict Reflective Exercise: Your ‘Hot Buttons’ |
| 2:30 pm – 2:45 pm | BREAK |
| 2:45 pm – 3:30 pm | Conflict Application:
Exercise: Ugli Orange Debrief Positions & Interests |
| 3:30 pm – 4:00 pm | Developing Communication Skills Activity: Listening exercise Discussion: Communication Bridges & Barriers |
| 4:00 pm – 4:25 pm | Horse Whisperer Video - 3 Levels of Relating |
| 4:25 pm – 4:30 pm | Wrap-up and Journaling Handouts |
Day Two – Saturday, October 23
| THE COMMUNICATION PROCESS | Ms Tetlow and Mr. Curtis |
| 9:00 am – 9:30 am | Welcome and Check-In |
Facilitating Behaviours - Demonstration and Discussion (Non-Attending Activity) - Creating Attending, Encouraging, Empathy - Reflection / Discussion - Verbal and Non-verbal Communication |
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| 9:30 am – 10:15 am | Active Listening: Focusing & Following - Key factors - Reflecting facts & feelings; developing empathy - Paraphrasing, reframing, summarizing - Activity – Active listening Evaluation
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| 10:15 am – 10:30 am | BREAK |
| 10:30 am – 11:30 am | Exploration and Elaboration - Questioning: Open/Closed, probing, confronting - Activity: Questioning exercise - Debrief & Discussion |
| 11:30 am – 12:00 noon | Power Dynamics - Discussion: Power - Reflective Exercise: Personal Power |
| 12:00 pm – 1:00 pm | LUNCH BREAK |
| 1:00 pm – 1:30 (Ms Stebelsky) |
NEGOTIATION - Define Negotiation and Place in Context of Daily Work/Home Life - Session on Personal Learning Objective Setting - Elements of a Quality Negotiation |
| 1:30 pm – 2:15 pm | Negotiation in Small Teams |
| 2:15 pm – 2:45 pm | - Assessment of Negotiation Quality - Personal Learning Journal - Constructive Feedback |
| 2:45 pm – 3:00 pm | BREAK |
| 3:00 pm – 4:00 pm | - Critical Stages and Tasks of the Negotiation - Plans for Managing the Negotiation |
| 4:00 pm – 4:45 pm | - Evaluation of a Negotiation on Video
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| 4:45 pm – 5:00 pm | - Preparation for Negotiation Exercise - Distribution of Negotiation Exercises for Sunday Morning session - Wrap-up |
| 9:00 am – 10:45 am Dr. Andrew |
Role Play "Harborco" |
| 10:45 am – 11:00 am | BREAK |
| 11:00 am – 12:00 pm | “Harborco” (continued)
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| 12:00 pm – 1:00 pm | LUNCH BREAK |
| 1:00 pm – 1:15 Ms Stebelsky |
Review of Insights from Negotiation Exercise |
| 1:15 pm – 2:00 pm | General Tactical Organization |
| 2:00 pm – 2:30 pm | Negotiation Rehearsal Situation Analysis |
| 2:30 pm – 2:45 pm | BREAK |
| 2:45 pm – 3:30 pm | Individual Preparation |
| 3:30 pm – 4:00 p | Team Consultations and Feedback |
| 4:00 pm – 4:30 pm | Personal Learning Journal |
| 4:30 pm – 5:00 pm | Course Wrap-up |