Queens University
donaldgordoncentre.com


Announcements

MCSO is pleased to announce the addition to our Roster of Sandra L. Howgate

Stephanie Goffin-Boyd has accepted an appointment to become an Associate with the Law Firm of our Lawyer/Mediator colleague Robert Hammond

MCSO establishes a Small Claims Court Mediation Service

MSCO Invited to Present a Course for the Graduate Program at Queen's University


What People Are Saying

“An excellent introductory course to negotiation, conflict assessment, and mediation for anyone considering a career in dispute and conflict resolution or looking to expand their skill sets for other jobs in other people-centered professions.”

“This is the best continuing education program I have taken in 30 years !!” ..more


Contact:

Mediation Centre of Southeastern Ontario

P.O. Box 29023 Portsmouth P.O.,
Kingston, Ontario
K7M 8W6

Telephone: 613.546.6334
Facsimile: 613.544.5642



The Mediation Centre of Southeastern Ontario

is pleased again to announce, now offered for the ninth year, its Spring 2010
Certificate Program of Interactive Training Workshops on

ALTERNATIVE DISPUTE AND CONFLICT RESOLUTION

To be held at the Donald Gordon Conference Centre, Queen’s
University, www.donaldgordoncentre.com

CONFLICT RESOLUTION AND NEGOTIATION SKILLS

Friday, October 22 to Sunday, October 24, 2010 (3 days, 20-hours)
9:00 a.m. to 4:30 p.m. each day

  pdfRegistration Form

Through a combined Course and Workshop format consisting principally of interactive simulation exercises, short lectures and video presentations, participants will:-

* “CONFLICT RESOLUTION AND COMMUNICATION SKILLS” -- Be provided with an introduction to:
Conflict Theory and Management (Sources, Elements, Stages and Levels of Conflict; Conflict Styles; Power, Rights, Interests and Conflict); Conflict Resolution Theory; the basics of Communication; the Dispute Resolution Process; Conflict Coaching. (1 & ½ days).

* “NEGOTIATION SKILLS” -- Obtain an understanding from literature and research of Negotiation
Theory, Practice and Behaviour. Learn how effective Negotiations are conducted (Strategy and Technique; the Negotiation framework and elements of Negotiation) 'Principled’, Interest Based Negotiation. (1 & ½ days)..

The Companion Course in the Program, on Mediation Skills”,will be held on Friday, November 19 to Sunday, November 21, 2010. Registrations can also be accepted for the Conflict Resolution and Communication Skills & Negotiation Skills portions
( 1 & ½ days) separately.

The Centre’s 40-hour Certificate on Alternative Dispute and Conflict Resolution will be awarded upon completion of two 20-hour modules or the equivalent. One-day registrations can  be accepted for some parts of Courses, as above. Registration combining individual days, other
offerings presented or work completed independently, can be considered for the Certificate.

Registration Fee :- $ 675.00 + HST = $ 708.75
Registration Fee includes full noon meal, and morning and afternoon refreshments, each day.
Maximum Enrolment for each full Course – 30 participants.

There is a 20% Fee reduction for Groups of four or more. A limited number of places are reserved for Students at a reduced rate of $ 425.00 plus HST.

CERTIFICATE PROGRAM ON
ALTERNATIVE DISPUTE AND CONFLICT RESOLUTION

Who is This Program For?

The Program is for persons interested in acquiring the knowledge, theoretical background and practical skills developed in the context of Negotiation and Mediation, for use in the expanding fields of dispute and conflict resolution. It addresses the roles of managers and officers in both public and private sectors, lawyers, human resources professionals, grievance officers, educators and others engaged in activities in which outcomes can be enhanced by the effective use of these skills.

INSTRUCTORS -- CONFLICT RESOLUTION AND NEGOTIATION SKILLS

Dr. John S. Andrew, Ph.D., School of Urban and Regional Planning, Queen’s University, Kingston
Instructor on Negotiation (SURP-Queen’s). Doctoral Thesis on the use of Negotiation and Mediation in environmental disputes. Roster Mediator, Mediation Centre of Southeastern Ontario. Detailed profile on Centre’s web site.

John S. Curtis, LL.B., Kingston
Mediator; Roster Mediator, Mediation Centre of Southeastern Ontario. Instructor for other Programs offered by Centre. Full Profile on web site.

Ronald R. Price, Q.C., Kingston
Professor Emeritus, Faculty of Law, Queen’s University. Mediator and Director, Mediation Centre of Southeastern Ontario. Alternative Dispute Resolution Instructor. Full profile on web site.

Maria Stebelsky, M.Ed., Kingston
Regional Mediator, Correctional Service of Canada (Ret'd). Certificate in Alternative Dispute Resolution (York University). President, Maria Stebelsky & Associates, Management Consultants. Certified Trainer for Negotiation Skills and management programs.

Judy Tetlow, Kingston
Counselor, Teacher, Mediator. Extensive Conflict Resolution training, including Centre’s
Alternative Dispute and Conflict Resolution Certificate Program and Family Mediation Training
at advanced level, Intervention Specialist, Youth Diversion Program, Kingston. Instructor for other Programs offered by the Centre. Full profile on web site.

Course Schedule

Day One – Friday, October 22, 2010 

9:00 am – 10:30 am  Welcome and Introduction

(Mr. Price) Introduction of Instructors

  • Introduction of Participants – “My goals in attending the Program”
  • Workshop  objectives
  • Learning community
  Oil Pricing Exercise 
10:30 am – 10:45 am    BREAK
10:45 am – 12:00 pm Oil Pricing Exercise—De-Briefing 
  Video – Saving the Last Dance
12:00 pm – 1:00 pm   LUNCH BREAK 
1:00 pm – 1:15
 (Ms Tetlow) 

Introductions

Objectives

(Mr. Curtis)        Maximizing the Learning Process;

Reflection: Journaling 

1:15 pm – 1:45 pm Conflict:

Defining conflict

Value of conflict?

Sources of conflict 

1:45 pm – 2:30 pm   Conflict styles:

Self-assessment: Dealing with Conflict

“Know Thyself” – Hiam Dealing with Conflict Instrument

Discussion: Factors affecting responses to conflict

Reflective Exercise: Your ‘Hot Buttons’ 

2:30 pm – 2:45 pm   BREAK 
2:45 pm – 3:30 pm   Conflict Application:

Exercise: Ugli Orange

Debrief

Positions & Interests 

3:30 pm – 4:00 pm

  Developing Communication Skills

Activity: Listening exercise

Discussion: Communication Bridges & Barriers 

4:00 pm – 4:25 pm 

Horse Whisperer Video

  -  3 Levels of Relating 

4:25 pm – 4:30 pm Wrap-up and Journaling Handouts

  Day Two – Saturday, October 23

 

THE COMMUNICATION PROCESS  Ms Tetlow and Mr. Curtis 
9:00 am – 9:30 am Welcome and Check-In 
 

 Facilitating Behaviours

- Demonstration and Discussion (Non-Attending Activity)

- Creating Attending, Encouraging, Empathy

 - Reflection / Discussion

- Verbal and Non-verbal Communication 

9:30 am – 10:15 am

Active Listening: Focusing & Following

- Key factors

- Reflecting facts & feelings; developing empathy

- Paraphrasing, reframing, summarizing

- Activity – Active listening Evaluation 

 

10:15 am – 10:30 am   BREAK
10:30 am – 11:30 am 

 Exploration and Elaboration

- Questioning: Open/Closed, probing, confronting

 - Activity: Questioning exercise

 - Debrief & Discussion 

11:30 am – 12:00 noon

Power Dynamics

                        -  Discussion: Power

Reflective Exercise: Personal Power

12:00 pm – 1:00 pm   LUNCH  BREAK 
1:00 pm – 1:30
(Ms Stebelsky) 

NEGOTIATION 

 - Define Negotiation and Place in Context of Daily Work/Home Life

- Session on Personal Learning Objective Setting

- Elements of a Quality Negotiation 

1:30 pm – 2:15 pm Negotiation in Small Teams  
2:15 pm – 2:45 pm 

 - Assessment of Negotiation Quality

 - Personal Learning Journal

 - Constructive Feedback  

2:45 pm – 3:00 pm BREAK
3:00 pm – 4:00 pm

  - Critical Stages and Tasks of the Negotiation

 - Plans for Managing the Negotiation 

4:00 pm – 4:45 pm 

 - Evaluation of a Negotiation on Video

 - Personal Learning Journal 

4:45 pm – 5:00 pm 

 - Preparation for Negotiation Exercise

 - Distribution of Negotiation Exercises for Sunday Morning session

 - Wrap-up

    Day Three – Saturday, October 24

9:00 am – 10:45 am
Dr. Andrew

Role Play

"Harborco"

10:45 am – 11:00 am BREAK
11:00 am – 12:00 pm

 “Harborco” (continued)

  • De-briefing amd discussion


12:00 pm – 1:00 pm  LUNCH BREAK 
1:00 pm – 1:15
Ms Stebelsky
Review of Insights from Negotiation Exercise
1:15 pm – 2:00 pm General Tactical Organization 
2:00 pm – 2:30 pm Negotiation Rehearsal Situation Analysis 
2:30 pm – 2:45 pm BREAK 
2:45 pm – 3:30 pm Individual Preparation 
3:30 pm – 4:00 p Team Consultations and Feedback  
4:00 pm – 4:30 pm Personal Learning Journal
4:30 pm – 5:00 pm Course Wrap-up

 

 

 

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